I-CAR Course Cancellation and Refund Policy

If you need to cancel, reschedule, or substitute a course, please contact I-CAR Customer Care by calling 800.422.7872.

Live and Virtual Course Refunds
Please contact I-CAR to reschedule your course at least one business day prior to the course date.  If you do not know which course of equal credit hours you would like to schedule in place of the one you are cancelling, you will receive a credit on your training record and will have six months to either reschedule a replacement course or request a refund.  

Refunds for live or virtual courses will not be available for six months. After six months, I-CAR will issue e-codes for the equivalent value of the cancelled course.

If you call to reschedule the day of the course or after the course is over, you will have 45 days from the original course date to choose another course by calling Customer Care.  

Non-attendance refunds for live or virtual courses will not be available.

Online Course Refunds
Students may request a refund or transfer registration to a different online course, of equivalent value, up to one year from original registration date.  Refunds will not be available for online courses after one year.

Special Event Course Refunds
Periodically, I-CAR offers live courses during special events such as tradeshows.  Registration for these I-CAR courses are completed through a third party event provider, not by I-CAR.  Refunds or course transfers will not be available for courses registered through a third party provider.  All sales are final.

Cancellation by I-CAR
In the event that I-CAR cancels a course, you will be contacted by telephone and e-mail prior to the course.  I-CAR will make every attempt to contact you as you soon as possible once a cancellation is determined.  It is important that you provide I-CAR Customer Care with up-to-date contact information or through your myI-CAR account so I-CAR can reach you. In the event of a course cancellation, you will have the option to reschedule or receive a full refund.

Automatic Course Cancellation/No Registrants
In the event that there are no registrants for a course 48 business hours prior to the start time of the course, I-CAR reserves the right to cancel the course. A confirmation of this cancellation will be sent to the Instructor and the course will be removed from the website.