Production Management

Specialty Role

Production Management is an integral component to the collision repair process serving to plan, manage and adjust workflow on a daily basis. This key role touches every part of a collision repair process and builds relationships across the repair cycle including customers, staff, insurance representatives, OE representatives and other relationships as necessary.



  • Understand learning culture
  • Review the job
  • Assign the job
  • Manage shop personnel
  • Manage business performance
  • Implement learning culture
  • Develop new talent
  • Improve cycle time process
  • Strengthen in-process quality control
  • Speak the KPI language
  • Coming soon

After achieving ProLevel 3®, six credit hours of annual role-relevant training are required each subsequent year to maintain Platinum™ recognition.