Auto Physical Damage Appraiser Role

Auto Physical Damage Appraisers inspect, analyze and evaluate damaged vehicles to create a comprehensive and accurate damage report. These individuals often travel to a vehicle’s location, which may include tow facilities, repair facilities, dealerships and customer locations. They may also work in a company drive-in claims center and use computer software to write estimates. Those in this role document all aspects of claims investigation and processing and follow company claims processes that account for a fair and accurate settlement, customer satisfaction and cost management.

I-CAR® training gives the Auto Physical Damage Appraiser a competitive edge by building critical knowledge, which also gives the individual confidence and pride in his or her abilities.

For more information or to see training options for Knowledge Areas, visit Training For Your Role on the I-CAR website.

  • Write a complete and accurate damage report for front, side, and rear impact damage on drivable vehicles
  • Work safely around hybrid vehicles
  • Analyze damage to restraint systems
  • Understand the automotive refinish process
  • Diagnose simple electrical damage
  • Advanced materials damage analysis
  • Identify potential fraud indicators
  • Identify subrogation issues
  • Identify hail, theft, and vandalism damage 
  • Front, side and rear impact damage analysis on non-drivable vehicles
  • Advanced safety systems
    and advanced electrical/
    mechanical systems damage analysis
  • Stationary glass damage analysis and replacement considerations
  • Evaluate and process total loss claims
  • Identify flood and fire damage
  • Strongly encouraged
    to maintain ASE Estimator (B5) certification
  • Perform a tear-down for complete damage analysis
  • Advanced steering and suspension systems damage analysis
  • Strongly encouraged to obtain ASE certification, beyond the Estimator (B6) certifications
  • Perform estimate audits for ProLevel 1 appraisers
  • Recognized by an accredited insurance industry training/ designation organization

After achieving ProLevel 3®, six credit hours of annual role-relevant training are required in order to maintain Platinum™ or Gold Class recognition.