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Documentation and Digital Photography
DOC01

Course format: Live instruction and demonstration with posttest
I-CAR Credit Hours: 3 hours
Estimated Duration: 4 hours
Pricing
Platinum: $114.00
Gold Class: $114.00
Standard: $138.00

Prior Recommended Programs

  • Vehicle Identification, Estimating Systems, and Terminology (DAM01)

This course meets New Technology training requirements for the following roles:
Estimator
Auto Physical Damage Appraiser

This course is an Annual Training option for the following roles:
Estimator
Steel Structural Technician
Aluminum Structural Technician
Non-Structural Technician
Auto Physical Damage Appraiser

Please bring your camera to the Documentation and Digital Photography (DOC01) class. This class takes place in-shop and will provide an opportunity to practice and apply knowledge using your own camera during a variety of classroom exercises.

Learning Objectives

  • Identify various types of documentation that accompany tools, equipment, products, and parts
  • Understand documentation processes used throughout the collision repair process
  • List the importance of communication in the collision repair process
  • Explain the purpose of photo documentation
  • Learn how to capture quality images
  • Identify the different types of pictures that should be taken and which details to capture


Course Content

Module 1 - Importance of Documentation
The objective of this module is to explain the purpose of documentation and the importance of communication. This module covers important topics such as liability reduction, defending against fraud, and customer documentation. The instructor will present best practices and highlight how miscommunication can impact KPI’s such as cycle time and CSI. Students will have a chance to discuss life experience examples and how to address issues.

Module 2 - Photo Documentation
This module describes the purpose of photo documentation and discusses a number of different camera types available from the smartphone in your pocket to high-end digital SLR models and their basic operation. Students will learn how to take quality pictures by considering proper lighting, angle, flash usage, and how to capture structural damage. This module will also cover common photo requirements, creation of shot lists, and supplement photos. Students will use their own camera to practice taking pictures under different conditions and analyze the results.

Module 3 - Documentation Processes
This module covers documentation associated with estimating systems, equipment with documentation ability, and products and parts documentation. Topics covered are how makers of the estimating systems are evolving their product offerings with communication and repair technology, the importance of photo documentation with supplements, why repair files are archived and archiving services that are offered, and how equipment makers are recognizing the importance of documentation features and are adding it to their equipment.

Course outline containing topics and subtopics.