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Matching the Repair to the Team

Course format: Virtual instruction with posttest
I-CAR Credit Hours: 2 hours
Estimated Duration: 2 hours
Platinum: $100.00
Gold Class: $100.00
Standard: $120.00

This course helps satisfy ProLevel training requirements for the following roles:
Production Management

This course is an Annual Training option for the following roles:
Production Management

Learning Objectives

  • Identify staff capabilities and workload using a computer management system
  • Explain how to assign a job to an available technician or team using a computer management system
  • Perform estimate and vehicle review with assigned technician using shop SOPs
  • Communicate current job status using a computer management system
  • Identify available workflow availability by the technician/team using a computer management system

Module 1 – Technical Assignment
The course begins with a look at the industry standard capabilities each technician or team in a repair facility has. The instructor will explore the importance of using a computer management system to determine current workload and doing spot checks to keep track of a technician’s skill set. Students will learn how to assign a job and keep the job updated using a tracking system.

Module 2 – Estimate Review
The second module will discuss how to perform estimate and vehicle reviews with assigned technicians using shop standard operating procedures (SOPs). Students will learn the importance of identifying and following OEM procedures and accessing service information, as well as how to confirm the repair method expected completion date using a job file.

Module 3 – Keeping the System Current
The third module will discuss how to communicate the current job status and how to identify workflow availability by the technician or team.

Course outline containing topics and subtopics.