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Problem Solving for Workflow Changes

Course format: Virtual instruction with posttest
I-CAR Credit Hours: 2 hours
Estimated Duration: 2 hours
Platinum: $100.00
Gold Class: $100.00
Standard: $120.00


  • Workflow Essentials (PM115E01)
  • Synchronizing Workflow through Team Communication (PM120L01)

This course helps satisfy ProLevel training requirements for the following roles:
Production Management

This course is an Annual Training option for the following roles:
Production Management

The live course, Synchronizing Workflow through Team Communication, is a prerequisite for this course. Please contact the I-CAR Sales Center at 1.800.ICAR.USA to schedule a session before taking this course.

Learning Objectives

  • Assess workflow problems and evaluate work-in-process for potential solutions
  • Determine technician workload through work-in-process analysis for developing staffing solutions
  • Determine staffing needs based on workflow problems and how to reassign technician work based on skill, OEM training, and/or availability
  • Manage workflow adjustments with outside vendors to ensure a smooth repair process
  • Demonstrate how to adjust delivery dates and adjust technician workload based on supplement changes to the repair
  • Demonstrate how to revise a repair schedule based on a parts order delay

Module 1 – Workflow Assessment
This course introduces students to common types of workflow disruptions. The instructor will present how to manage a proper workflow when problems arise and how to evaluate the need for workflow changes. The module concludes with a review of the tools available for making workflow adjustments.

Module 2 – Implementing Workflow Changes
In this module, the instructor will discuss making workflow changes according to staffing availability. Students will learn how to adjust for sublet work and supplements, as well as what to do regarding waiting for parts and working through equipment maintenance. Finally, the instructor will present how to evaluate work-in-process and conclude with interactive discussion scenarios reviewing workflow problem scenarios covered in the course.

Course outline containing topics and subtopics.