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Developing the Team and the Business

Course format: Virtual instruction with posttest
I-CAR Credit Hours: 1 hour
Estimated Duration: 1 hour
Platinum: $75.00
Gold Class: $75.00
Standard: $90.00

This course helps satisfy ProLevel training requirements for the following roles:
Production Management

This course is an Annual Training option for the following roles:
Production Management

Learning Objectives

  • Perform employee mentoring/coaching using various leadership models
  • Perform team member reviews using a management system
  • Coordinate team member training and safety-related needs
  • Communicate shop metrics to leadership team using a management system
  • Monitor shop KPIs using a management system

Module 1 – Coaching Team Members
Module one explains the value of employee mentoring for both the employee and the business. Students will learn how to create an environment for open dialogue throughout the collision repair facility. Next the course will review different ways to encourage teamwork through employee performance feedback. Finally the module will discuss team member time management.

Module 2 – Performance Review
In this module, students will learn how to prepare, track, and perform employee reviews, and learn different ways to document employee performance.

Module 3 – Measuring Workflow Interruption Costs
Module three focuses on common workflow interruption costs for a collision repair facility, such as tracking vehicle comebacks and equipment downtime. The module will also review technician attendance, internal turn backs, and finally, part failure rates.

Module 4 – Shop KPIs
Module four gives students the tools to monitor shop KPIs, starting with what to monitor and why, then moving on to root cause analysis of KPI deficiencies and how to use root cause analysis to benefit the business.

Module 5 – Interacting with the Leadership Team
Students will learn different ways to communicate shop metrics to all levels of the business. The module concludes with a focus on employee recognition and how to make it a valuable team building tool.

Course outline containing topics and subtopics.