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Refining the Team and the Business

Course format: Live instruction with posttest
I-CAR Credit Hours: 2 hours
Estimated Duration: 2 hours
Gold Class: $100.00
Platinum: $100.00
Standard: $120.00


  • Developing the Team and the Business (PM140V01)

This course helps satisfy ProLevel training requirements for the following roles:
Production Management

This course is an Annual Training option for the following roles:
Production Management

Learning Objectives

  • Perform human capital functions using human resource guidelines and business rules
  • Identify production staffing needs using a staffing model
  • Schedule team member vacations using a management system and calendar
  • Verify team member training is current per shop needs using a training schedule
  • Monitor worker safety using safety guidelines

Module 1 – Finding Your Next Employee
In this module students will learn how to develop staffing levels to determine the right number of personnel to efficiently run the business. Techniques include reviewing prospective team member resumés to find the best candidates to interview for the job, and ways to interview prospective candidates.

Module 2 – Balancing Personal Time Off (PT0)
Module two introduces students to the importance of PTO standard operating procedures (SOPs) for holidays, vacation, and sick time. The module concludes with a discussion on the challenges of maintaining a team vacation schedule.

Module 3 – Training is Your Business
Module three reviews many of the training programs that are available to the collision repair industry, including the I-CAR Professional Development Program™ (PDP) and other certifications. Next, the course focuses on the safety training programs and the regulation compliance associated with them. Finally, students learn about developing direct repair program (DRP) relationships.

Course outline containing topics and subtopics.