Effective Date: November 2009; Last Updated [June 30, 2016]
We collect information from and about you.
We collect information from you. We collect information from you if you use our websites. For example, we will collect information from you if you are a training manager who registers employees for classes. We will collect information from you if you are a technician who takes our classes. We will also collect information from you if you submit a question on our RTS site.
We collect contact information. For example, we may collect your name and email address if you register to take a training class. We may collect your mailing address and telephone number. We may also collect this information if your employer registers you for a class.
We collect employment information. We may collect the name and address of your employer. We may also collect your employer’s contact telephone number and email address. If you own your own business, we may collect this information about your business. We may collect this information if you register your employees for a class.
We collect payment information. For example, third parties acting on our behalf may collect your credit card number and your billing information if you make a purchase.
We collect your training information. We collect information about the classes you take. We collect your I-CAR ID number. We may collect the name of your role and classes you complete. We may also collect test scores from these classes. We may collect this information from you or your employer. We may also collect this information from other training organizations or our business partners.
We collect information you submit or post. We may collect information you post in an interactive forum on our site. Information you submit on forums or other interactive areas, as well as the user name you select, will be viewed by anyone who visits our website. We may collect information you submit about classes you completed through another organization. We may also collect information you submit about classes you completed at a career or technical school. We might also collect information when you contact us.
We collect demographic information. We may collect information like your gender, date of birth and age. We may also collect your zip code. We might collect this information when you contact us. We may also collect this information by providing you with surveys to complete. We may also collect this information if you enter a contest or sweepstakes.
We collect other information. If you use our website, we may collect information about the browser you’re using. We might look at what site you came from, or what site you visit when you leave us. We collect this information using the tracking tools described below.
We collect information in different ways.
We collect information directly from you. For example, if you sign up for our emails or register for an account.
We collect information from you passively. We use tracking tools like browser cookies and web beacons. We collect information about users over time when you use this website. We also use tracking tools to collect information like time, date, IP address and browser. We may have third parties collect personal information this way.
We get information about you from third parties. For example, your employer may give us information about you if it registers you for a class. Our business partners may give us information about you. These business partners may include auto manufacturers or insurance companies. They may give us this information if you are part of their direct repair networks. We may also receive information from our Industry Training Alliance partners. Social media platforms may also give us information about you.
We combine information. For example, we may combine information we collect about you with information we get from a third party. These third parties may include your employer or our business partners. For example, if you take our training classes as part of a direct repair program, we may combine information we already have with information we receive from the direct repair program. We may also combine information that we have collected offline with information we collect online.
We use information as disclosed and described here.
We use information to respond to your requests or questions. For example, we may use your information to respond to your feedback. We may also use your information to notify you if you win a contest or make a purchase.
We use information to determine recognition status. For example, we may use information to determine if you have achieved Platinum® status. We may also use your information to determine if your employer has achieved Gold Class® status. We might use your information to measure your employer’s progress in the Road To Gold™ program.
We use information to determine training status. We may use your information to measure your training progress in a certain program. For example, we may use your information to determine if you have finished the required classes for your role.
We use information to improve our products and services. We may use information to track the activity on our websites. We may also use your information to improve your online experience or to make our website better. We may also use your information for other business purposes.
We use information for security purposes. We may use your information to protect our company, our customers, and our websites.
We may use information for marketing purposes. For example, we may provide you with information about new products or services. We might also use your information to serve you ads about products and offers. This might include the products or services of third parties. We might also tell you about new features or updates. If you register with us, we’ll enroll you in our email newsletter.
We use information as otherwise permitted by law or as we may notify you.
We may share information with third parties.
We will share information within the I-CAR family of companies. This includes the I-CAR Education Foundation.
We will share information with your employer. This may include your past, current, or future employers. This may also include your employer’s business partners. We may share information about your enrollment status or your test scores. We may also share whether you have passed or failed any training classes you have taken with us.
We will share information with third parties who perform services on our behalf. This information may be about you. The information may also be about your employer or business. For example, we share information with vendors who send emails for us. We also share information with companies that help us operate our sites or run a promotion. We may also share information with companies that help us fulfill customer requests.
We may share your information with our business partners. For example, these business partners may include insurance companies or vehicle manufacturers. This information may be about you. The information may also be about your employer or business. For example, we might share information with third parties who co-sponsor a promotion. Some of these partners may send you information about products or services by mail or email. We may share your information with the I-CAR Education Foundation d/b/a Collison Repair Education Foundation. We may also share information about you, your employer or your business with our business partners to deliver or provide goods and services. This may include sharing your training information with our direct repair partners. We might also share your information for our other legitimate business purposes.
We will share information if we think we have to in order to comply with the law or protect ourselves. For example, we will share information to respond to a court order or subpoena. We may share information if a government agency or investigatory body requests it. This may include the US government. We will share information if we believe it is necessary to cooperate with law enforcement. We might share information to investigate potential fraudulent or questionable activities regarding your use of our services. If you are the winner of a sweepstakes or contest, we may also share your information with anyone who requests a winner’s list.
We may share information with a successor to all or part of our business. For example, if part of our business is sold we may include customer information as part of that transaction.
We may share information for other reasons we may describe to you.
You have certain choices about how we use your information.
You can opt out of receiving our marketing emails. To modify the types of promotional email messages you receive from I-CAR, follow the instructions in the body of any email message you receive from us. Even if you opt out of getting our marketing messages, we will still send you transactional messages. These include responses to your questions.
Your California Privacy Rights.
If you reside in California, you have the right to ask us one time each year if we have shared personal information with third parties for their direct marketing purposes. To make a request, please send us an email at firstname.lastname@example.org, or write to us at the address listed below. Indicate in your letter that you are a California resident making a "California Shine the Light" inquiry.
These sites are not intended for children.
Our sites where this website Policy is found are meant for adults. We do not knowingly collect personally identifiable data from persons under the age of 13, and strive to comply with the provisions of COPPA (The Children’s Online Privacy Protection Act). If you are a parent or legal guardian and think your child under 13 has provided us with information, please contact us at email@example.com. You can also write to us at the address listed at the end of this website Policy. Please mark your inquiries “COPPA Information Request.” Parents, you can learn more about how to protect children's privacy on-line here.
We use standard security measures.
The Internet is not 100% secure. We cannot promise that your use of our sites will be completely safe. We encourage you to use caution when using the Internet. We use reasonable means to safeguard personal information under our control. A user id and a password are needed to access certain areas of the I-CAR web site. It is your responsibility to protect your username and password.
We keep personal information as long as it is necessary or relevant for the practices described in this website Policy. We also keep information as otherwise required by law.
We may store information in the United States.
Information we maintain may be stored in the United States. If you live outside of the United States, you understand and agree that we may transfer your personal information to the United States. This site is subject to U.S. laws, which may not provide the same level of protections as those in your own country.
We may link to third party sites or services we don’t control.
Feel free to contact us if you have more questions.
To help us keep your personal information up-to-date, you may send us your new information by e-mail, mail, or phone as follows:
I-CAR Training Support Center
5125 Trillium Blvd.
Hoffman Estates, IL 60192
Phone: 800.422.7872 *
You may also contact us at the address listed above for general questions about our privacy practices.
* To help maintain quality service, calls to our customer service lines may be monitored as part of our overall quality control efforts.
© 2016 I-CAR All rights reserved.